PRIVACY POLICY
1. Important Notice
This Privacy Policy explains how AlwaysOnTrip collects, uses, stores, and protects your personal information when you use our website, contact us, make a booking, or use any of our travel-related services.
AlwaysOnTrip is committed to protecting your privacy and handling your personal information responsibly. When we ask you to provide personal information, you can be assured that it will only be used for the purposes described in this Privacy Policy or as otherwise permitted by applicable law.
We take your privacy seriously and use your personal data as explained in this Privacy Policy. Where applicable, AlwaysOnTrip acts as the controller of the personal data you provide to us.
Your Right to Object: Depending on the circumstances, you may have the right to object to certain processing of your personal data, including processing for direct marketing purposes. Further information about your rights is provided in Section 8 of this Privacy Policy.
2. Personal Data We May Collect and Why
Personal data is information that can identify you directly or indirectly. Depending on how you interact with AlwaysOnTrip, we may collect information such as:
- Contact details: Your name, email address, telephone number, and other contact information so that we can respond to enquiries, manage bookings, and provide customer support.
- Booking information: Information relating to your flights, hotels, transfers, travel arrangements, passengers, destinations, dates, and other services you request or purchase.
- Correspondence: Information you provide when you contact us by email, telephone, through our website, live chat, forms, or other communication channels.
- Transaction information: Information relating to transactions and payments associated with services purchased through our website or through our travel partners and service providers.
- Technical information: Information such as your IP address, browser type, device information, operating system, and information about how you interact with our website.
- Travel-related information: Where necessary to arrange your travel, we may process information required by airlines, hotels, transport providers, or other travel suppliers.
- Special category information: In limited circumstances, you may choose or be required to provide information relating to accessibility, medical requirements, dietary requirements, or other special travel needs. We only process such information where it is necessary and permitted by applicable law.
3. Cookies
a. What are Cookies?
Cookies are small information files stored on your computer, tablet, or smartphone when you visit a website. They help websites remember information about your visit and can improve functionality and user experience.
b. What Cookies May Be Used on This Site?
Depending on the features and services available on our website, cookies may be used for the following purposes:
- Essential: These cookies are required for certain website functionality, security, booking functionality, and other essential services.
- Analytics: These cookies help us understand how visitors use our website so that we can monitor and improve website performance.
- Preference: These cookies may remember settings and preferences to improve your experience.
- Communication: Where applicable, cookies may support live chat or other communication functionality.
- Third-party services: Certain third-party services integrated into our website may use their own cookies or similar technologies.
c. How Can I Reject or Opt Out of Cookies?
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website, including some booking or account features.
You can find general information about cookies at www.allaboutcookies.org .
d. Third-Party Cookies
Some third-party services used on our website may place cookies or similar technologies on your device. These providers are responsible for their own processing and privacy practices.
4. How We Use Your Personal Data
We may use your personal information for purposes including:
- Providing travel services: To process and fulfil your bookings and provide the travel services you request.
- Booking communications: To send booking confirmations, itinerary information, changes, cancellations, reminders, and other important service communications.
- Customer support: To respond to enquiries, requests, complaints, and other customer service matters.
- Payments and transactions: To process payments and manage transactions associated with your bookings through appropriate payment and travel service providers.
- Website improvement: To understand how our website is used and improve its functionality, performance, and user experience.
- Marketing: Where permitted by applicable law and where appropriate consent or another lawful basis exists, we may send information about travel offers, products, and services.
- Fraud and security: To detect, investigate, and prevent fraud, misuse, security incidents, and other unlawful activity.
- Legal and regulatory obligations: To comply with applicable laws, regulations, legal requests, and other lawful requirements.
5. Legal Grounds for Processing
Where applicable data protection law requires a lawful basis for processing your personal information, we may rely on one or more of the following:
Consent
We may process your personal information where you have provided consent, for example for certain marketing communications.
Performance of a Contract
We may process information that is necessary to provide travel services you have requested, process bookings, communicate with you, and fulfil our contractual obligations.
Legal Obligations
We may process personal information where necessary to comply with applicable legal or regulatory obligations.
Legitimate Interests
Where permitted by applicable law, we may process personal information for legitimate business purposes, such as:
- Improving our website and services.
- Providing and improving customer support.
- Maintaining business and customer records.
- Protecting our systems and preventing fraud.
- Managing disputes and defending legal claims.
6. Who We Share Your Personal Data With
To provide your travel services, we may need to share relevant personal information with trusted third parties, suppliers, and service providers.
These may include airlines, hotels, transfer providers, travel operators, payment providers, technology providers, customer support providers, and other suppliers required to fulfil your booking.
We may also disclose personal information where required by law, regulation, court order, or where necessary to protect the rights, property, safety, or security of AlwaysOnTrip, our customers, or others.
Where your travel arrangements require information to be transferred internationally, your personal information may be processed in countries outside your country of residence. Where applicable, we take appropriate steps to ensure that such transfers are handled in accordance with applicable data protection requirements.
7. How Long We Keep Your Personal Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to fulfil bookings, provide customer support, meet legal or accounting requirements, resolve disputes, and enforce our agreements.
When personal information is no longer required, we will take appropriate steps to securely delete, anonymise, or otherwise dispose of it in accordance with our applicable retention requirements.
8. Your Rights
Depending on applicable data protection law, you may have the following rights regarding your personal information:
| Right | What does this mean? |
|---|---|
| 1. Right to be informed | You have the right to receive clear information about how your personal information is collected and used. |
| 2. Right of access | You may have the right to request a copy of the personal information we hold about you. |
| 3. Right to rectification | You may ask us to correct inaccurate or incomplete personal information. |
| 4. Right to erasure | In certain circumstances, you may request that your personal information is deleted. |
| 5. Right to restrict processing | In certain circumstances, you may ask us to restrict how we process your personal information. |
| 6. Right to data portability | Where applicable, you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format. |
| 7. Right to object | You may have the right to object to certain types of processing, including direct marketing. |
| 8. Right to withdraw consent | Where processing is based on your consent, you may withdraw that consent at any time. |
9. How to Contact Us
If you have questions about this Privacy Policy, would like to exercise your data protection rights, or have a concern about how your personal information is being handled, please contact us through the Contact Us section of the AlwaysOnTrip website.
We will review and respond to your request in accordance with applicable data protection laws.
10. Links to Other Websites
Our website may contain links to websites, applications, or services operated by third parties. These websites have their own privacy policies and terms of use.
This Privacy Policy applies only to AlwaysOnTrip and does not cover third-party websites or services. We recommend reviewing the privacy policy of any third-party website you visit.
11. Changes to this Privacy Policy
AlwaysOnTrip may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or applicable legal requirements.
Any updated version will be published on this page. We recommend checking this page periodically for the latest information.