PRIVACY POLICY
1. Important Notice
This privacy policy sets out how Demo.erpexpert UK Ltd uses and protects any information that you give Demo.erpexpert UK Ltd when you use this website, our call centre, or other channels by which we receive your data.Demo.erpexpert UK Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.
We take your privacy seriously and use your personal data as further explained in this Privacy Policy. We are the “controller” of the personal data you provide to us.
Your Right to Object: You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes (including any related profiling). For more information about your rights and how you can exercise them, please see Section 8 (Your Rights).
2. Personal Data We May Collect and Why
Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for example, information about your use of our products and services). We may collect the following data about you:
- Contact details: Your name, email address, and telephone number so that we can contact you in response to an enquiry you make via our Site or in relation to the products and services that we have from time to time agreed to provide to you.
- Correspondence: We collect any additional personal data you may provide to us from time to time if you contact us by email, letter, or telephone, through our Site, by submitting a comment on our Site, or by any other means.
- Transaction details: We or our third-party providers will collect information relating to transactions you carry out through our Site and for the purposes of fulfilling your orders.
- Financial Transaction details: We collect credit/debit card or other payment details (including but not limited to card number, cardholder name, expiry date) in order to provide travel services.
- Special Types of data: We may collect other information about you to ensure we adhere to your specific or religious dietary needs. Also, awareness of any disability or medical condition you have ensures additional support is provided to you where required on your travel with us or our selected partners.
3. Cookies
a. What are Cookies?
We collect information about your use of our Site through cookies. Cookies are information files stored on your computer, tablet, or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on our Site in a way that matches your interests.
b. What cookies are used on this Site?
The cookies we and our business partners use on our Site are broadly grouped into the following categories:
- Essential: Some of the cookies on our Site are essential for us to be able to provide you with a service you have requested (e.g., enabling you to log into your account or allowing communication between your browser and our Site). You may not be able to use our Site without these cookies.
- Analytics: We use analytics cookies to help us understand how users engage with our Site. It helps us count unique visitors rather than the total number of times a page is viewed, allowing us to analyse and improve site performance.
- User Cookies: We use cookies to improve your experience by remembering your preferences, so we know how you like to use our Site.
- Communication: To enable our online live chat communication.
- Social Sharing: We use third-party cookies to allow you to share content directly on social networking/sharing sites like Facebook, Instagram, or X (formerly Twitter).
c. How can I reject or opt out of receiving cookies?
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting, you may be unable to access certain parts of our Site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our Site. For more information about cookies, visit: www.allaboutcookies.org.
d. Third-party cookies
Some of the cookies described above are stored on your machine by third parties when you use our Site to provide a service to us (such as analytics). We have no control over these cookies or how the third parties use them. You can opt out of receiving Interest-Based Advertising cookies from third parties via the Internet Advertising Bureau website at www.youronlinechoices.com.
4. How We Use Your Personal Data
We use your personal data for the following purposes:
- To provide you with the products and services you have requested: To accept you as a new or returning customer and fulfill your travel bookings in accordance with our Terms and Conditions of business.
- To send you service communications: To communicate with you about your bookings, or major changes to our products, services, and Terms and Conditions.
- Direct marketing: If you have provided your consent or we otherwise have the legitimate right to do so, we may use your contact details to send you promotional offers by email, SMS, post, or telephone. You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us.
- To track your usage: To track your activity on our Site so that we can provide important features, monitor usage, and provide a more personalised experience.
- To provide and improve customer support: To respond to your questions. We may also record our calls for safety, security, and quality control purposes.
- To maintain our records and improve data accuracy: To manage and administer our internal records and ensure the information we hold about you is accurate.
- To respond to enquiries, complaints, and disputes: To deal with any dispute or complaint which may arise in the course of us providing services to you.
- To investigate, detect, and prevent fraud: To comply with our legal obligations, including fraud detection and cooperating with law enforcement agencies if required.
5. Legal Grounds for Processing
Data protection law requires us to only process your personal data if we satisfy one or more legal grounds:
Consent
We process your personal data after obtaining your consent for sending you marketing communications and conducting marketing research.
Necessary for the performance of a contract and to comply with legal obligations
It is necessary for us to process your basic contact details, payment details, and booking information for the performance of the contract between us. This includes providing your travel arrangements, communicating updates, and providing customer support. If you choose not to provide this information, we may be unable to provide our services to you.
Necessary for the purposes of our legitimate business interests
It is sometimes necessary to use your personal data for our legitimate interests as a business, which include:
- Personalising our contact with you and telling you about relevant offers;
- Better understanding our customer base to improve our travel products and services;
- Developing our Site to enhance customer experience;
- Training our staff to ensure high-quality customer service;
- Managing internal administration, document retention, and the defence of legal claims.
6. Who We Share Your Personal Data With
We may provide your personal data to our suppliers and service providers (including airlines, hotels, tour operators, and third-party fulfilment systems) who provide travel or business services for us and act as “processors” of your personal data on our behalf.
In addition, we may disclose your personal data if we are under a duty to comply with any legal obligation, or to protect the rights, property, or safety of our business, our customers, or others (including exchanging information with other organisations for fraud protection).
In some cases, the personal data we collect from you may be transferred outside the UK or the European Economic Area (EEA) to international suppliers to complete your travel bookings. We ensure that where your personal data is transferred outside of the UK/EEA, it is treated securely and protected against unauthorised access or unlawful processing.
7. How Long We Keep Your Personal Data For
We retain your personal data for no longer than is necessary for the purpose(s) for which it was provided. When determining retention periods, we take into account:
- Legal obligations under applicable law to retain data for a certain period;
- Statute of limitations under applicable law;
- Potential or actual disputes; and
- Guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no longer needed.
8. Your Rights
You have the following rights regarding your personal data:
| Right | What does this mean? |
|---|---|
| 1. Right to be informed | You have the right to clear, transparent, and easily understandable information about how we use your personal data. This is provided via this Privacy Policy. |
| 2. Right of access | You have the right to obtain access to your personal data (if we are processing it) and a copy of it to check we are using it in accordance with the law. |
| 3. Right to rectification | You are entitled to have your personal data corrected if it is inaccurate or incomplete. |
| 4. Right to erasure | Also known as ‘the right to be forgotten’, this enables you to request the deletion of your data where there is no compelling reason for us to keep using it. |
| 5. Right to restrict processing | You have the right to ‘block’ or suppress further use of your personal data. We can still store it but may not use it further. |
| 6. Right of data portability | You have the right to obtain and reuse your personal data in a structured, commonly used, and machine-readable format under certain conditions. |
| 7. Right to object to processing | You have the right to object to us processing your personal data for our legitimate business interests or for direct marketing purposes. |
| 8. Right to withdraw consent | If you have given consent for a specific purpose (e.g., marketing), you have the right to withdraw your consent at any time. |
| 9. Right to complain to the ICO | You have the right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data. |
9. How to Contact Us
If you would like to exercise your data protection rights, or if you are unhappy with how we have handled your personal data, please contact our Nominated Person for Data Protection via the ‘Contact Us’ section of our website or by calling on 01274-544400 .
If you are not satisfied with our response or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) by:
- Writing to: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Calling: 0303 123 1113
- Website: https://ico.org.uk/concerns/
10. Links to Other Websites
Our website may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to those other websites. We encourage you to read the privacy statements on the other websites you visit, as we do not accept any responsibility or liability for their privacy practices.
11. Changes to this Privacy Policy
Demo.erpexpert UK Ltd may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes.