These
Terms & Conditions, together with our Privacy Policy and any other written
information we have provided you or brought to your attention before we
confirmed your booking, form the basis of your contract with CROWN TRAVEL UK
LIMITED (hereafter “CROWN”, we “we” or “us”).
Please
read them carefully as they set out our (CROWN and the traveller hereafter you
and your –see below) respective rights and obligations. In these Terms &
Conditions references to "you" and "your" include all of
the persons named on the Booking Form or any other person to whom a booking is
added or transferred.
By
making a booking, the first named person on the booking, unless otherwise
stipulated by express written authority, agrees, on behalf of all persons
detailed on the booking that:
i.
He/she is over 18 years of age and
resident in the United Kingdom and where placing an order for services with age
restrictions declares that he/she and all members of the party are of the
appropriate age to purchase those services.
ii.
He/she has read these terms and
conditions and has the authority to do so and agrees to be bound by
them;
iii.
He/she consents to our use of
information in accordance with our Privacy Policy;
1.
INTERPRETATION: The
definitions in this clause apply to these Terms: “Booking Form”: your Booking
Form for the Services as set out overleaf. “Force Majeure Event”: shall have
the meaning given in clause 20 below. “Services”: the services that we are
providing to you as set out in the Booking Form. “Terms”: the terms and
conditions set out in this document.
‘We’,
‘US’ or ‘CROWN’ refers to CROWN TRAVEL UK LIMITED, Writing or written: includes
faxes and e‐mail (note
that we will assume that your email address is correct as provided to us and
that you understand the risks associated with using this form of
communication).
2. THE SERVICES & YOUR EXPECTATIONS:
Your Hajj package with us shall consist of your visa, accommodation, flights to
and from Saudi Arabia and transport within Saudi Arabia, as well as such other
services outlined in your booking form (“the Services”). The purpose of these
Services is to allow you to complete the holy pilgrimage of Hajj in Saudi
Arabia and as such you accept that this is by no means your normal package or
leisure holiday. You make your booking with us being completely aware of this.
You
are also made aware at the time of your booking as follows:
i.
You accept that the Services are at
all times dependent on the Ministry of Hajj (hereafter ‘MOH’) and Saudi Arabian
authorities within Saudi Arabia, over which we have no control.
ii.
Transport within Saudi Arabia is
provided by the MOH and is public – there are NO private transfers. This transport is provided by,
controlled and governed by the MOH and we have no control over this. Transport
might be delayed or changed at little or no notice and you accept that we have
no control over such delays or changes nor can we accept any liability for
this.
iii.
Furthermore it remains your
responsibility to ensure that your luggage is loaded and unloaded from the MOH
buses, and we cannot accept any responsibility for loss or damage to your
luggage whilst it is transported on these buses.
iv.
All accommodation is shared and is of
economy standard (unless otherwise agreed in writing). In some of the holy
places, accommodation will be in the form of tents or sleeping bags. Hotel star ratings are provided by the hotels,
according to the Saudi Ministry of Trade standards, and is quoted for guidance
only; (these are Saudi rated not necessarily British rating equivalent). You
accept that accommodation may be of a lower standard than that expected.
v.
If you wish to share accommodation
with your husband, wife or family, you must make a special request for this at
the time of booking, and if available, a supplement will be payable. Otherwise,
all accommodation is segregated and communal and whilst we will make efforts to
place you with the group with which you’re travelling we cannot make any
guarantees about this and accept no liability in the event you’re not placed in
the same accommodation.
vi.
Please be aware that your ‘stay’ in
the holy places of Mina, Arafat and Muzdalifah for five days is a requirement
of the Hajj pilgrimage. Accommodation in Mina and Arafat is in the tents provided
by the MOH. Please note that there will be no tents in Muzdalifah and you will
need to make arrangements to bring your own sleeping bag as these will not be
provided. Furthermore, there will be no designated sleeping areas and you must
acknowledge that you will be sleeping on roadsides/open ground. There will be
no shelter and very limited toilet facilities. If you decide not to visit these
holy places for whatever reason (including where you don’t wish to stay in
tents/sleeping bags) then this is entirely at your own discretion and cost, but it should be noted that if this is
what you choose to do you will not have completed the Hajj pilgrimage.
vii.
Meals will be provided on a ‘full
board’ or ‘half board’ basis depending on what you have booked with us. Food
may also be provided in Mina and/or Arafat, depending on the package you have
opted for (please refer to your Booking Form) however no meals will be provided
in Muzdalifah. All meals will be provided in accordance with Saudi laws and
regulations and all restaurants, takeaway and kitchens used are approved by the
MOH. However, please note that all meals will be prepared for the majority and
will not be made to order for any individual. We have no control over the
content or type of meal/food provided. If you are not happy with the meals
being provided, you will have to purchase your own meals at your own cost – and
you will not be entitled to any refund from us. We once again remind you that
this is not a holiday and therefore food will be basic but sufficient for its
purpose as sustenance.
viii.
You are asked to stay with your group
at all times when travelling unless told otherwise by the Saudi authorities.
All messages and documentation will be communicated to you through your group
leader. Please ensure that you carry your travel documents and passports with
you at all times. When you arrive in Saudi Arabia, before being allowed access
on to the buses provided by the Hajj Ministry, you (or your group leader on
your behalf) must give your passports to the Saudi authorities for safe keeping
when requested to do so. Please note that this is a stipulation of the MOH and
it is not something over which we have any control. We cannot accept liability
for any loss or damage to your passport whilst it is in the possession of the
Hajj Ministry. You accept that failure to provide your passport to the
authorities when requested to do so will mean that you will not be allowed
access to the buses to continue on your journey. We cannot accept any liability
in these circumstances and no refunds or payment of any kind shall be
given. Your itinerary will be governed by the Islamic calendar, the
Saudi authorities, and the Ministry of Hajj. Therefore your itinerary is
subject to change at all times and you accept that we cannot accept any
liability in these circumstances. Furthermore, due to the nature of the Hajj
pilgrimage, your itinerary is on a very tight schedule and you must ensure that
you are at all departure points at the time specified on your itinerary in
order to commence the next stage of the pilgrimage. Failure to be present at
the departure points by the time specified on the itinerary means that the
group may leave without you and we cannot accept any liability for
this. Please ensure you manage your expectations accordingly and by
making a booking with us, you are deemed to have accepted these caveats.
3.
OUR CONTRACT WITH YOU:
3.1(a)
These are the terms and conditions on which we supply the Services to you.
(b)
Please ensure that you read these Terms carefully, and check that the details
on the Booking Form and in these Terms are complete and accurate, before you
sign the Booking Form. If you think that there is a mistake, please contact us
to discuss, and please make sure that you ask us to confirm any changes in
writing to avoid any confusion between you and us.
(c)
We consider that these Terms and the Booking Form constitute the whole
agreement between you and us.
3.2
Any samples, drawings or advertising we issue, and any descriptions or
illustrations contained in our catalogues or brochures, are issued or published
solely to provide you with an approximate idea of the Services they describe.
They do not form part of the contract between you and us or any other contract
between you and us for the supply of the Services.
3.3
If any of these Terms are inconsistent with any term of the Booking Form, the
Booking Form shall prevail.
3.4
The Booking Form is an offer by you to enter into a binding contract with us,
which we are free to accept or decline at our absolute discretion.
3.5
These Terms shall become binding on you and us when:
(a)
we issue you with written acceptance of a Booking Form; or
(b)
we notify you that we are able to provide the Services,
whichever
is the earlier, at which point a contract shall come into existence between us.
3.6
We have the right to revise and amend these Terms from time to time. You will
be subject to the policies and terms in force at the time that you complete the
Booking Form, unless any change to those policies or these Terms is required by
law or government or regulatory authority in which case it will apply to any
order which you have previously placed with us and that we have not yet fulfilled.
4. QUALITY OF
SERVICES:
4.1
Unless we are prevented from doing so by a Force Majeure Event, we will provide
Services which:
(a)
conform in all material respects with their description;
(b)
are carried out with reasonable care and skill;
(c)
are fit for any purpose we say the Services are fit for, or for any purpose for
which you use the Services and about which you have informed us, or we could
reasonably expect you to use the Services;
(d)
are free from material defects in design, material and workmanship; and
(e)
comply with all applicable statutory and regulatory requirements for supplying
the Services in the United Kingdom.
4.2
This warranty is in addition to your legal rights in relation to services which,
are not carried out with reasonable skill and care or which otherwise do not
conform with these Terms. Advice about your legal rights is available from your
local Citizens' Advice Bureau or Trading Standards office.
4.3
These Terms apply to any replacement Services we supply to you in the unlikely
event that the original Services do not conform with these Terms.
4.4
Whether you book alone or as a group, we will only deal with the lead booking
name in all subsequent correspondence, including changes, amendments and
cancellation. You must be 18 years old at the time of booking and possess the
legal capacity and authority to book as the lead name and travel with us. You
are responsible for ensuring the accuracy of the personal details or any other
information supplied in respect of yourself any other person travelling on the
booking and for passing on any information regarding the booking or any changes
made in relation thereto, to all persons travelling on such booking, including
but not limited to information on schedule changes or copies of booking confirmations.
4.5
You must provide us, in sufficient time, with any information and instructions
relating to the Services that is or are necessary to enable us to provide the
Services in accordance with these Terms. If you do not, or you provide us with
incomplete, incorrect or inaccurate information or instructions, we may cancel
the order by giving you written notice, or we may make an additional charge of
a reasonable sum to cover any extra work that is required.
4.6
It is a condition of your order with us that you and all other members of your
party, including infants and children, are adequately insured whilst
travelling. Any person who is under 18 years old must be accompanied by an
adult on his or her journey and any female members of your party must be
accompanied by a ’mahram’. Please note that the rules governing the
qualification of a mahram are implemented by the Ministry of Hajj and are
readily available on request.
4.7
You acknowledge that certain parts of the Services will be provided to you by
third party suppliers, for example certain transport and accommodation, (“Third
Party Services”) and accept that the supply of such Third Party Services is
outside of our control. We will use our reasonable endeavours to ensure that
these Third Party Services are provided in accordance with clause 3.1, but you
acknowledge that we cannot guarantee this will happen. Such Third Party
Services include, but are not limited to, all transport within Saudi Arabia and
the quality and location of and the space provided by any tents provided, each
of which is provided and controlled by the Saudi Arabian Hajj Ministry.
5.
ACCURACY We endeavour to
ensure that all the information and prices both on our website and in our
brochures are accurate; however occasionally changes and errors occur and we
reserve the right to correct prices and other details in such circumstances.
You must check the current price and all other details relating to the
arrangements that you wish to book before your booking is confirmed. We cannot
be responsible for any price variations or mistakes between your enquiry and
final booking. Please note that package prices vary and are dependant on
extraneous factors such as availability of flights, visas and accommodation.
For this reason package prices may well vary depending on market forces. Please
liaise with your Tour operator direct to ensure ‘best and accurate’ package
price at the time of booking.
6.
INSURANCE: We are legally
obliged to advise you to take out adequate travel insurance. Travel insurance
is NOT included as part of
your Hajj package and it remains YOUR
responsibility to purchase travel insurance separately. You must be
satisfied that your insurance fully covers all your personal requirements
including cancellation charges, medical expenses, pre‐existing medical conditions and repatriation in
the event of accident or illness. If you choose to travel without adequate
insurance cover, you do so entirely at your own risk and we will not be liable
for any uninsured losses under any circumstances in respect of which insurance
cover would otherwise have been available.
7.
DEFECTIVE SERVICES:
7.1
If we cannot agree to resolve your complaint, you may approach ATOL who will
deal with your complaint independently.
7.2
The Package Travel, Package Holidays and Package Tours Regulations 1992 require
us to provide security for the monies that you pay for the package holidays
booked from us and for your repatriation in the event of our insolvency. We
provide this security by way of an ATOL 6754 administered by the Civil Aviation
Authority.
8.
PRICE AND PAYMENT:
8.1
The price of the Services will be as set out in the Booking Form. Prices are
liable to change at any time, but price changes will not affect Booking Forms
that we have confirmed in writing. These prices include VAT.
8.2
You will pay us for the Services as set out in the Booking Form and if you do
not make any payment due to us by the due date for payment (as set out in the
Booking Form), we may charge you a loss charge, which equates to £10 per member
of your party per day for the purposes of these Terms. This loss charge shall
accrue on a daily basis from the due date until the date of actual payment of
the overdue amount, whether before or after judgment. You must pay us the loss
charge together with the overdue amount.
8.3
Without limiting any other remedies or rights that we may have, if you do not
pay us on time, we may cancel or suspend our performance of the Services or any
other outstanding order in your name until you have paid the outstanding
amounts.
9.
OUR LIABILITY TO YOU:
9.1
If we fail to comply with these Terms, we are responsible for loss or damage
you suffer that is a foreseeable result of our breach of the Terms or our
negligence, but we are not responsible for any loss or damage that is not
foreseeable. Loss or damage is foreseeable if they were an obvious consequence
of our breach or if they were contemplated by you and us at the time we entered
into this contract.
9.2
We do not exclude or limit in any way our liability for:
(a)
death or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors;
(b)
fraud or fraudulent misrepresentation;
(c)
breach of the terms implied by section 2 of the Supply of Goods and Services
Act 1982 (title and quiet possession);
(d)
breach of the terms implied by sections 3, 4 and 5 of the Supply of Goods and
Services Act 1982 (description, satisfactory quality, fitness for purpose and
samples);
(e)
defective products under the Consumer Protection Act 1987.
The
extent of our liability will in all cases be limited as if we were carriers
under the appropriate Conventions, which include The Warsaw/Montreal Convention
(international travel by air); The Athens Convention (with respect to sea
travel); The Berne/Cotif Convention (with respect to rail travel) and The Paris
Convention (with respect to hotel arrangements). You can ask for copies of
these Conventions from our offices. Please contact us. In addition, you agree
that the operating carrier or transport company's own 'Conditions of Carriage'
will apply to you on that journey. When arranging transportation for you, we
rely on the terms and conditions contained within these international
conventions and those 'Conditions of Carriage'. You acknowledge that all of the
terms and conditions contained in those 'Conditions of Carriage' form part of
your contract with us, as well as with the transport company and that those
'Conditions of Carriage' shall be deemed to be included by reference into this
contract. ii. In any circumstances in which a carrier is liable to you by
virtue of the Denied Boarding Regulation 2004, any liability we may have to you
under our contract with you, arising out of the same facts, is limited to the
remedies provided under the Regulation as if (for this purpose only) we were a
carrier. iii. When making any payment, we are entitled to deduct
any money which you have received or are entitled to receive from the transport
provider or hotelier for the complaint or claim in question. iv. It
is a condition of our acceptance of liability under this clause that you notify
any claim to us and our supplier(s) strictly in accordance with the complaints
procedure set out in these conditions. v. Where any payment is made, the
person(s) receiving it (and their parent or guardian if under 18 years) must
also assign to ourselves or our insurers any rights they may have to pursue any
third party and must provide ourselves and our insurers with all assistance we
may reasonably require. vi. Please note, we cannot accept any
liability for any damage, loss or expense or other sum(s) of any
description: a. which on the basis of the information given to us
by you concerning your booking prior to our accepting it, we could not have
foreseen you would suffer or incur if we breached our contract with you;
or b. relate to any business.
10 Amendments /
CHANGES BY YOU:
If
you wish to change any part of your booking arrangements after our booking
confirmation has been issued, you must inform us in writing as soon as
possible. This should be done ideally by the first named person on the booking
and in any event as soon as is practicable. Whilst we will do our best to
assist, we cannot guarantee that we will be able to meet your requested change.
Where we can meet a request, all changes will be subject to payment of an
administration fee of £50 per person per change as well as any
applicable rate changes or extra costs incurred either by CROWN or those
imposed by any one of our suppliers. You should be aware that these costs could
increase the closer to the departure date that changes are made and you should
contact us as soon as possible. Where we are unable to assist you and you do
not wish to proceed with the original booking we will treat this as a
cancellation by you. A cancellation fee will be payable unless there are
exceptional circumstances such as severe illnesses, accidents or death. If you
are prevented from travelling it may be possible, in some circumstances, to
transfer your booking to another suitable person provided that written notice
is given. In such circumstances an administration fee will be
charged to both AR and the final supplier of the services.
Note:
Certain arrangements may not be amended after they have been confirmed and any
alteration could incur a cancellation charge of up to 100% of that part of the
arrangements.
11.
Cancellation
11a.
IF YOU CANCEL: If you or any other member of your party decides to cancel your
confirmed booking you must notify us in writing. Your notice of cancellation
will only take effect when it is received in writing by us at our offices and
will be effective from the date on which we receive it. We recommend that you
use recorded delivery. In urgent scenarios please email and contact us by
telephone or by attending our offices. Since we incur costs in cancelling your
arrangements, you will have to pay the applicable cancellation charges up to
the maximum shown below (The cancellation charge detailed is calculated on the
basis of the total cost payable by the person(s) cancelling excluding insurance
premiums and amendment charges which are not refundable in the event of the person(s)
to whom they apply cancelling): We will deduct the cancellation charge(s) from
any monies you have already paid to us. If the reason for your
cancellation is covered under the terms of your insurance policy, you may be
able to reclaim these charges.
IMPORTANT
NOTE:
Visas are non‐transferable
and we only have a limited quota of visas for which we can apply. Once we have
met our quota of visa applications, we will not be able to apply for any
further visas, regardless of the circumstances. Due to the laws and regulations
of Saudi Arabia, women are unable to travel to Saudi Arabia on their own and
must at all times be accompanied by a male companion who is the woman’s
husband, brother, son or father. In the event that, after the issuance of
visas, the named male on any booking is unable to travel, because visas cannot
be transferred after they have been issued, the entire booking will be treated
as cancelled and no refund shall be given. For this reason we will wait as long
as we can before issuing the visas for your group in order to reduce the risk
of this happening. If, before the visa is issued, the male member of the group
has to cancel, if his place can be transferred to another male who meets all
necessary requirements, we may be able to transfer the place (subject to
payment of all additional sums and his satisfying any visa application
requirements). However once the visa has been issued, it cannot be transferred
and due to the limited number of visas being issued, we will not be able to
apply for another visa and therefore the entire group booking will have to be
cancelled. Due to the late nature of this cancellation, no refunds will be
possible.
11b. IF WE
CHANGE OR CANCEL CROWN hope that we will not have to make any
changes to our Services once we have committed ourselves to them. However given
that we are entirely dependant on the MOH for our services there may be some
some circumstances where we may be forced to make changes. On other occasions
one or other variable may require an alteration or cancellation. We reserve the
right to do this at any time. We also reserve the right in any circumstances to
cancel the Services. However, we will not cancel your travel arrangements less
than 30 days before your departure date, except for reasons of force majeure or
failure by you to pay the final balance. We will make every effort
to complete the Services on time but there may be delays due to circumstances
beyond our control. In this case we will complete the Services as soon as
reasonably practicable. We may have to suspend the Services if we have to deal
with technical problems, or to make improvements to the Service. We will let
you know in advance where this occurs, unless the problem is urgent or an
emergency. Due to the large number of pilgrims, delays and queues are expected
in Saudi Arabia. Times that we have provided are tentative and delays may occur
from time to time. You are requested to abide by the times appointed by your
appointed group leader as that would override printed times. CROWN TRAVEL UK
LIMITED reserves the right to change the departure if necessary but will inform
you of the changes made. Date changes are extremely rare and usually results
from bad weather conditions. We will endeavour at all times to commit to the
timetable agreed at the time of your booking. Most alterations will be minor
and while we will do our best to notify you or your travel agent of any changes
as soon as reasonably possible if there is time before your departure, we will
have no other liability to you.
12. PASSPORTS,
VISAS & HEALTH FORMALITIES: As part of
the Services, we will apply to the Saudi Embassy for the Hajj visa required to
enter Saudi Arabia for the Hajj pilgrimage. Please note that we have a limited
number of visas for which we are permitted to apply and once we have met our
quota, no further visas can be issued. Once issued, the Hajj visa cannot be re‐issued in the event of loss or damage and it
cannot be transferred to another person in any circumstances. It is your
responsibility to check and fulfil the passport, visa, health and immigration
requirements applicable to the Services and required for the issuance of the
visa. We accept no responsibility for any visa application delay or rejection
of a visa by the Saudi Embassy. You must check requirements for your own
specific circumstances and with your own doctor as applicable. We
do not accept any responsibility if you cannot travel, or incur any other loss
because you have not complied with any passport, visa, immigration requirements
or health formalities. You agree to reimburse us in relation to any fines or
other losses which we incur as a result of your failure to comply with any
passport, visa, immigration requirements or health formalities. Due
to the nature of this trip please be advised The Kingdom of Saudi Arabia Law
does not allow entry to Non‐Muslims
into Makkah or Madinah hence such persons will not be granted a Hajj Visa. A
non‐Muslim can
also be defined as: Any person who does not believe in the ABSOLUTE and
UNQUALIFIED FINALITY of the Prophet hood of Mohammad (peace and blessing be
upon him ‘PBUH’), or claims to be a prophet of Islam or recognises any such
claimant as a prophet of Islam. Please note it is illegal to provide any false
details to obtain the visa. If you provide false information, documents or
passports in support of your visa application, you will be refused a visa and
all future applications may be refused. Your attempts to abuse the immigration
system may be reported to the relevant authorities.
13. CONDITIONS
OF SUPPLIERS: You acknowledge that certain parts of the
Services will be provided to you by third party suppliers, for example certain
transport and accommodation, (“Third Party Services”). Such Third Party
Services include, but are not limited to, all transport within Saudi Arabia and
the quality and location of and the space provided by any tents provided, each
of which is provided and controlled by the Saudi Arabia Ministry of Hajj. These
Third Party Services may be provided in accordance with their own terms and
conditions which will form part of your contract with us. Some of
these terms and conditions may limit or exclude the supplier's liability to
you, usually in accordance with applicable International
Conventions. Copies of the relevant parts of these terms and conditions
are available on request from us or the supplier concerned.
14. YOUR
BEHAVIOUR: All persons travelling with us are expected to
conduct themselves in an orderly and acceptable manner and not to disrupt the
enjoyment of other travellers. Please
remember you are performing the Holy Pilgrimage. If in our opinion or in the opinion of any
our suppliers, representatives, agents or any other person in authority, your
behaviour or that of any member of your party is causing or is likely to cause
distress, danger or concern to other travellers, or any third party or damage
to property, or to cause a delay or diversion to transportation, we reserve the
right to terminate your booking arrangements with us with immediate effect and
without any written warning. We also reserve the right to report you to the
authorities in some circumstances.. In the event of such termination our
liability to you and/or your party will cease and you and/or your party will be
required to leave your accommodation or other service immediately, and you will
be responsible for making your own way home. We will have no further
obligations to you and/or your party. No refunds for lost accommodation or any
other service will be made and we will not pay any expenses or costs incurred
as a result of termination. You and/or your party may also be required to pay
for loss and/or damage caused by your actions and we will hold you and each
member of your party jointly and individually liable for any damage or losses
caused by you or any member of your party. Full payment for any such damage or
losses must be paid directly to the supplier concerned prior to departure. If
you fail to make payment, you will be responsible for meeting any claims
(including legal costs) subsequently made against us as a result of your actions
together with all costs we incur in pursuing any claim against you. We cannot
be held responsible for the actions or behaviour of other guests or individuals
who have no connection with your booking arrangements or with us.
15. SPECIAL
REQUESTS: Any special requests must be advised to us at
the time of booking e.g. diet, room location, a particular facility at a hotel
etc. You should then confirm your requests in writing. Whilst every effort will
be made by us to try and arrange your reasonable special requests, we cannot
guarantee that they will be fulfilled. The fact that a special
request has been noted on your confirmation invoice or any other documentation
or that it has been passed on to the supplier is not confirmation that the request
will be met. We do not accept bookings that are conditional upon any
special request being met.
16.
DISABILITIES & MEDICAL PROBLEMS:
We are not a specialist disabled travel company, but we will do our utmost to
cater for any special requirements you may have. If you or any member of your
party has any medical problem or disability which may affect your stay, please
provide us with full details before we confirm your booking so that we can try
to advise you as to the suitability of your chosen arrangements. We WILL require you to produce a
doctor’s certificate certifying that you are fit to participate in the
pilgrimage. Acting reasonably, if we are unable to properly accommodate the
needs of the person(s) concerned, we will not confirm your booking or if you
did not give us full details at the time of booking, we will cancel it and
impose applicable cancellation charges when we become aware of these
details.
17. COMPLAINTS: If
you have a complaint about your arrangements whilst away, you must immediately
notify your group leader. If they are unable to resolve the problem
immediately, and a member of our staff is not available, you should contact us
straight away and we will endeavour to assist. If you do not give us the
opportunity to resolve any problem locally by reporting it to the supplier, or
informing us, then we may not be able to deal positively with any complain on
your return. If the problem cannot be resolved and you wish to complain
further, you must send formal written notice of your complaint to us at our
office within 14 days of the end of your stay, giving your booking reference
and all other relevant information. Please keep your letter concise and to the
point. This will assist us to quickly identify your concerns and speed up our
response to you. Failure to follow the procedure set out in this clause may
affect ours and the applicable supplier’s ability to investigate your
complaint, and will affect your rights under this contract.
18. OTHER
ACTIVITIES: Excursions or other activities that you may
choose to book or pay for whilst you are abroad are not part of your contracted
arrangements with us. In some circumstances we can recommend third party
suppliers for excursions or tours. During the Holy Pilgrimage we will NOT be
recommending the services of such Tour/excursion operators and consequently are
NOT responsible for the provision of the excursion or activity or for anything
that happens during the course of its provision by the operator.
19. EVENTS
OUTSIDE OUR CONTROL: We will not be liable or responsible
for any failure to perform, or delay in performance of, any of our obligations
under these Terms that is caused by events outside our reasonable control
(“Force Majeure Event”).
A Force Majeure Event includes any act, event,
non‐occurrence,
omission or accident beyond our reasonable control and includes, in particular
(without limitation), the following:
a.
Strikes, lock‐outs or other industrial action; or
b.
Civil commotion, riot, invasion, terrorist
attack or threat of terrorist attack, war (whether declared or not) or threat
or preparation for war;
c.
Fire, explosion, storm, flood,
earthquake, subsidence, epidemic or other natural disaster;
d.
Impossibility of the use of railways,
shipping, aircraft, motor transport or other means of public or private
transport;
e.
Impossibility of the use of public or
private telecommunications networks.
Our
obligations under these Terms are suspended for the period that the Force
Majeure Event continues, and we will extend the time to perform these
obligations for the duration of that period. We will take reasonable steps to
bring the Force Majeure Event to a close or to find a solution by which our
obligations under these Terms can be performed despite the Force Majeure Event.
20. DATA
PROTECTION: We will only use the personal information you
provide to us to provide the Services, or to inform you about similar services
which we provide, unless you tell us that you do not want to receive this
information.
21. DELAYS
& MISSED TRANSPORT ARRANGEMENTS: If you
or any member of your party misses your flight or other transport arrangement,
it is cancelled or you are subject to a delay of over 3 hours for any reason,
you must contact us and the airline or other transport supplier concerned
immediately. The Package Travel Regulations 1992 provide that in
the event that you experience difficulty on the occurrence of circumstances
described in clauses 18 (2) (a) (b) (c) or (d) of these booking conditions, we
will provide you with prompt assistance. Where you experience a
delay which is not owing
to
any failure by us, our employees or sub‐contractors, this prompt assistance is likely to
extend to providing help in locating refreshments, accommodation and
communications but not paying for them. Any airline or other transport supplier
may however pay for or provide refreshments and/or appropriate accommodation
and you should make a claim directly to them. Subject to the other terms of
these conditions, we will not be liable for any costs, fees or charges you incur
in the above circumstances, if you fail to obtain our prior authorisation
before making your own travel arrangements. Under EU Law, you have
rights in some circumstances to refunds and/or compensation from the airline in
cases of denied boarding, cancellation or delay to flights. Full details of
these rights will be publicised at EU airports and will also be available from
airlines. If the airline does not comply with these rules you should complain
to the Civil Aviation Authority at www.caa.co.uk/passengers. Reimbursement in
such cases is the responsibility of the airline and will not automatically
entitle you to a refund of your holiday price from us. A delay or cancellation
to your flight does not automatically entitle you to cancel any other arrangements
even where those arrangements have been made in conjunction with your
flight. We cannot accept liability for any delay which is due
to any of the reasons set out in clause 20 of these booking conditions (which
includes the behaviour of any passenger(s) on any flight who, for example,
fails to check in or board on time). The carrier(s), flight
timings and types of aircraft shown in this brochure or on our website and
detailed on your confirmation invoice are for guidance only and are subject to
alteration and confirmation. We shall inform you of the identity of the actual
carrier(s) as soon as we become aware of it. The latest flight
timings will be shown on your tickets which will be despatched to you
approximately two weeks before departure. You should check your
tickets very carefully immediately on receipt to ensure you have the correct
flight times. If flight times change after tickets have been
dispatched we will contact you as soon as we can to let you know.
Please note the existence of a “Community list” (available for inspection at
http://ec.europa.eu/transport/air‐ban/list_en.htm)
detailing air carriers that are subject to an operating ban with the EU
Community.
22. DISCLAIMER
REGARDING AUDIO/VIDEO RECORDING OF PILGRIMS: During our
trip; photography, video and audio recording will occur. By joining
our group, you consent to interview(s), photography, audio recording, video
recording and its/their release, publication, exhibition, or reproduction to be
used for news, web casts, promotional purposes, telecasts, advertising,
inclusion on web sites, or for any other purpose(s) that CROWN TRAVEL UK
LIMITED, its vendors, partners, affiliates and/or representatives deems fit to
use. You release CROWN TRAVEL UK LIMITED, its officers and employees, and each
and all persons involved from any liability connected with the taking,
recording, digitizing, or publication of interviews, photographs, computer
images, video and/or or sound recordings. By joining our group, you waive all
rights you may have to any claims for payment or royalties in connection with
any exhibition, streaming, web‐casting,
televising, or other publication of these materials, regardless of the purpose
or sponsoring of such exhibiting, broadcasting, web‐casting or other publication irrespective of
whether a fee for admission or sponsorship is charged. You also waive any right
to inspect or approve any photo, video, or audio recording taken by CROWN
TRAVEL UK LIMITED or the person or entity designated to do so by CROWN TRAVEL
UK LIMITED. You have been fully informed of your consent, waiver
23.
TRANSFER OF RIGHTS AND OBLIGATIONS:
23.1
We may transfer our rights and obligations under these Terms to another
organisation, but this will not affect your rights or our obligations under
these Terms.
23.2
You may transfer your rights and obligations under these Terms to any person.
24. NOTICES
AND COMMUNICATIONS:
If
you wish to contact us in writing, or if any clause in these Terms requires you
to give us notice in writing (for example, to cancel the contract), you can
send this to us by e-mail, by hand, or by pre-paid post to CROWN TRAVEL UK
LIMITED, 103 Carlisle Road ,Bradford, BD8 8BY and/ or [email protected]
We will confirm receipt of this by contacting you in writing. If we have to
contact you or give you notice in writing, we will do so by e-mail, by hand, or
by pre-paid post to the address you provide to us in the Booking Form.
25
GENERAL:
25.1
If any court or competent authority decides that any of the provisions of these
Terms are invalid, unlawful or unenforceable to any extent, the term will, to
that extent only, be severed from the remaining terms, which will continue to
be valid to the fullest extent permitted by law.
25.2
If we fail, at any time while these Terms are in force, to insist that you
perform any of your obligations under these Terms, or if we do not exercise any
of our rights or remedies under these Terms, that will not mean that we have
waived such rights or remedies and will not mean that you do not have to comply
with those obligations. If we do waive a default by you that will not mean that
we will automatically waive any subsequent default by you. No waiver by us of
any of these Terms shall be effective unless we expressly say that it is a
waiver and we tell you so in writing.
25.3
A person who is not party to these Terms shall not have any rights under or in
connection with them under the Contracts (Rights of Third Parties) Act 1999.
25.4
These Terms shall be governed by English law and you and we both agree to the non-exclusive jurisdiction of the English courts.
[email protected]